We strive to provide you with high-quality products, and we want you to be completely satisfied with your purchase.
Faulty or Damaged Items:
We accept returns for items that are faulty or damaged upon receipt. If you receive a defective or damaged product, please contact our customer service team at returns within 7 days of receiving your order.
To expedite the process, please include your order number, a description of the issue, and clear photographs showcasing the fault or damage.
Once we have reviewed your case, we will provide instructions on how to return the item. Please do not return any products without prior authorization from our customer service team.
Upon receiving the returned item and confirming the fault or damage, we will offer you the following options:
Replacement: We will send you a replacement for the defective or damaged item, subject to availability.
Refund: If a replacement is not available, we will issue a full refund to your original payment method.
Please note that our returns policy is valid only for faulty or damaged items. We are unable to accept returns for products due to a change of mind or other non-fault related reasons.
